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Online store terms of service

We deliver goods all over Estonia, EVERYWHERE!

Order for yourself, a friend, a colleague.

Free transport from 20€ purchase - ALL OVER ESTONIA.

For smaller orders, the transport fee is 7€.
FOR INFORMATION, WHEN AND WHERE DO WE DELIVER?

When I will receive the goods?

In areas where we deliver berries EVERY DAY, you will always receive an order made before 20.00 ON THE SAME DAY.

The order for areas with specified delivery dates will be locked at 15.00 on the day before the delivery date. (If the delivery

Do you also offer a contactless courier service?

Yes, we do! Our couriers wear masks and rubber gloves and follow the rules of the emergency situation.

FOR INFORMATION, WHEN AND WHERE DO WE DELIVER?

Harju County
Region map
  • Tallinn Haabersti
  • Tallinn Kesklinn
  • Tallinn Kristiine
  • Tallinn Lasnamae
  • Tallinn Mustamäe
  • Tallinn Nõmme
  • Tallinn Pirita
  • Tallinn Põhja-Tallinn
  • Maardu city
  • Harku parish
  • Viimsi parish
  • Keila city
  • Loksa city
  • Anija parish
  • Jõelähtme parish
  • Kiili parish
  • Kose parish
  • Kuusalu parish
  • Lääne-Harjumaa parish
  • Raasiku parish
  • Rae parish
  • Saku parish
  • Saue parish
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver EVERY DAY
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver EVERY DAY
  • Deliver W F
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver EVERY DAY
  • Deliver W F Sa
  • Deliver W F Sa
Region map
  • Tallinn Haabersti
    Deliver EVERY DAY

  • Tallinn Kesklinn
    Deliver EVERY DAY

  • Tallinn Kristiine
    Deliver EVERY DAY

  • Tallinn Lasnamae
    Deliver EVERY DAY

  • Tallinn Mustamäe
    Deliver EVERY DAY

  • Tallinn Nõmme
    Deliver EVERY DAY

  • Tallinn Pirita
    Deliver EVERY DAY

  • Tallinn Põhja-Tallinn
    Deliver EVERY DAY

  • Maardu city
    Deliver EVERY DAY

  • Harku parish
    Deliver EVERY DAY

  • Viimsi parish
    Deliver EVERY DAY

  • Keila city
    Deliver W F Sa

  • Loksa city
    Deliver W F Sa

  • Anija parish
    Deliver W F Sa

  • Jõelähtme parish
    Deliver W F Sa

  • Kiili parish
    Deliver EVERY DAY

  • Kose parish
    Deliver W F

  • Kuusalu parish
    Deliver W F Sa

  • Lääne-Harjumaa parish
    Deliver W F Sa

  • Raasiku parish
    Deliver W F Sa

  • Rae parish
    Deliver EVERY DAY

  • Saku parish
    Deliver W F Sa

  • Saue parish
    Deliver W F Sa

Tartu County
Region map
  • Tartu city
  • Elva city
  • Elva Parish
  • Kambja Parish
  • Kastre Parish
  • Luunja Parish
  • Nõo Parish
  • Peipsiääre Parish
  • Tartu Parish
  • Deliver EVERY DAY
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver Tu Th F
  • Deliver Tu Th F
Region map
  • Tartu city
    Deliver EVERY DAY

  • Elva city
    Deliver W F Sa

  • Elva Parish
    Deliver W F Sa

  • Kambja Parish
    Deliver W F Sa

  • Kastre Parish
    Deliver W F Sa

  • Luunja Parish
    Deliver W F Sa

  • Nõo Parish
    Deliver W F Sa

  • Peipsiääre Parish
    Deliver Tu Th F

  • Tartu Parish
    Deliver Tu Th F

Ida-Viru County
Region map
  • Narva city
  • Kohtla-Järve city
  • Sillamäe city
  • Narva-Jõesuu city
  • Jõhvi city
  • Alutaguse parish
  • Jõhvi parish
  • Lüganuse parish
  • Toila parish
  • Deliver EVERY DAY
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
  • Deliver M W F
Region map
  • Narva city
    Deliver EVERY DAY

  • Kohtla-Järve city
    Deliver M W F

  • Sillamäe city
    Deliver M W F

  • Narva-Jõesuu city
    Deliver M W F

  • Jõhvi city
    Deliver M W F

  • Alutaguse parish
    Deliver M W F

  • Jõhvi parish
    Deliver M W F

  • Lüganuse parish
    Deliver M W F

  • Toila parish
    Deliver M W F

Pärnu County
Region map
  • Pärnu city
  • Häädemeeste parish
  • Lääneranna parish
  • Põhja-Pärnumaa parish
  • Saarde parish
  • Tori parish
  • Deliver EVERY DAY
  • Deliver Tu Sa
  • Deliver M F
  • Deliver M F
  • Deliver Tu Sa
  • Deliver M F
Region map
  • Pärnu city
    Deliver EVERY DAY

  • Häädemeeste parish
    Deliver Tu Sa

  • Lääneranna parish
    Deliver M F

  • Põhja-Pärnumaa parish
    Deliver M F

  • Saarde parish
    Deliver Tu Sa

  • Tori parish
    Deliver M F

Lääne-Viru County
Region map
  • Rakvere city
  • Rakvere parish
  • Haljala parish
  • Kadrina parish
  • Tapa parish
  • Vinni parish
  • Viru-Nigula parish
  • Väike-Maarja parish
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
Region map
  • Rakvere city
    Deliver W F Sa

  • Rakvere parish
    Deliver W F Sa

  • Haljala parish
    Deliver W F Sa

  • Kadrina parish
    Deliver W F Sa

  • Tapa parish
    Deliver W F Sa

  • Vinni parish
    Deliver W F Sa

  • Viru-Nigula parish
    Deliver W F Sa

  • Väike-Maarja parish
    Deliver W F Sa

Viljandi County
Region map
  • Viljandi city
  • Mulgi parish
  • Põhja-Sakala parish
  • Viljandi parish
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
Region map
  • Viljandi city
    Deliver W F Sa

  • Mulgi parish
    Deliver W F Sa

  • Põhja-Sakala parish
    Deliver W F Sa

  • Viljandi parish
    Deliver W F Sa

Rapla County
Region map
  • Rapla city
  • Kehtna parish
  • Kohila parish
  • Märjamaa parish
  • Rapla parish
  • Deliver M W F Sa
  • Deliver W F
  • Deliver W F
  • Deliver W F
  • Deliver W F
Region map
  • Rapla city
    Deliver M W F Sa

  • Kehtna parish
    Deliver W F

  • Kohila parish
    Deliver W F

  • Märjamaa parish
    Deliver W F

  • Rapla parish
    Deliver W F

Võru County
Region map
  • Võru city
  • Antsla Parish
  • Rõuge Parish
  • Setomaa Parish
  • Võru Parish
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver W F Sa
  • Deliver Tu F
  • Deliver W F Sa
Region map
  • Võru city
    Deliver W F Sa

  • Antsla Parish
    Deliver W F Sa

  • Rõuge Parish
    Deliver W F Sa

  • Setomaa Parish
    Deliver Tu F

  • Võru Parish
    Deliver W F Sa

Saare County
Region map
  • Kuressaare city
  • Saaremaa Parish
  • Deliver EVERY DAY
  • Deliver W F Sa
Region map
  • Kuressaare city
    Deliver EVERY DAY

  • Saaremaa Parish
    Deliver W F Sa

Jõgeva County
Region map
  • Jõgeva city
  • Jõgeva Parish
  • Mustvee Parish
  • Põltsamaa Parish
  • Deliver Tu Th F
  • Deliver Tu Th F
  • Deliver Tu Th F
  • Deliver Tu Th F
Region map
  • Jõgeva city
    Deliver Tu Th F

  • Jõgeva Parish
    Deliver Tu Th F

  • Mustvee Parish
    Deliver Tu Th F

  • Põltsamaa Parish
    Deliver Tu Th F

Järva County
Region map
  • Türi city
  • Paide city
  • Järva Parish
  • Paide Parish
  • Türi Parish
  • Deliver M W F
  • Deliver W F
  • Deliver W F
  • Deliver W F
  • Deliver W F
Region map
  • Türi city
    Deliver M W F

  • Paide city
    Deliver W F

  • Järva Parish
    Deliver W F

  • Paide Parish
    Deliver W F

  • Türi Parish
    Deliver W F

Valga County
Region map
  • Valga city
  • Tõrva Parish
  • Valga Parish
  • Otepää Parish
  • Deliver W F Sa
  • Deliver W F
  • Deliver W F
  • Deliver W F
Region map
  • Valga city
    Deliver W F Sa

  • Tõrva Parish
    Deliver W F

  • Valga Parish
    Deliver W F

  • Otepää Parish
    Deliver W F

Põlva County
Region map
  • Põlva city
  • Kanepi Parish
  • Põlva Parish
  • Räpina Parish
  • Deliver W F Sa
  • Deliver Tu F
  • Deliver Tu F
  • Deliver Tu F
Region map
  • Põlva city
    Deliver W F Sa

  • Kanepi Parish
    Deliver Tu F

  • Põlva Parish
    Deliver Tu F

  • Räpina Parish
    Deliver Tu F

Lääne County
Region map
  • Haapsalu city
  • Lääne-Nigula Parish
  • Deliver EVERY DAY
  • Deliver W F Sa
Region map
  • Haapsalu city
    Deliver EVERY DAY

  • Lääne-Nigula Parish
    Deliver W F Sa

Hiiu County
Region map
  • Kärdla city
  • Hiiumaa Parish
  • Deliver Sa
  • Deliver Sa
Region map
  • Kärdla city
    Deliver Sa

  • Hiiumaa Parish
    Deliver Sa

1. General provisions

1.1. The terms and conditions of the online store apply to purchasers who use the shopping environment www.nobananas.eu (hereinafter referred to as the online store) and purchase goods from the online store. The party to the sales agreement is Get Fresh Estonia OÜ, registry code 12533428, located in Tallinn, Lasnamäe district, Peterburi tee 88a (hereinafter ‘NoBananas’ or the ‘seller’). A purchaser is a person who wishes to purchase goods from NoBananas and has the necessary legal capacity to make a purchase.

1.2. When making a purchase, the purchaser confirms that they have read the terms and conditions below and the processing terms of personal data in NoBananas and understands that when using the online store, the conditions apply automatically to them. NoBananas is the personal data controller. NoBananas transmits personal data which are necessary for making payments to the data processor Maksekeskus AS.

1.3. It is possible to buy goods from the NoBananas online store only by a person whose delivery area is in the following locations:

1.4. NoBananas reserves the right to change these terms and conditions by notifying about the changes at the www.nobananas.eu website. The conditions applicable to the purchase apply to the purchaser.

1.5 NoBananas online store photos, texts and works are copyrighted by NoBananas or its partners.

1.6. Online store’s customer service contact information: telephone +372 5851 6487 and e-mail maigo.vaakmann@nobananas.eu

2. Prices and goods

2.1. Online store prices are indicated in euros and include 20% VAT. The published prices are valid at the time of purchase.

2.2. The goods prices indicated in the online store include the shipping cost.

2.3. Product images are for illustrative purposes only.

2.4. When assembling the goods, the price of the weighed goods is calculated according to the quantity (weight) of the goods specified by the purchaser. If the actual weight of the weighed goods exceeds what is specified in the purchaser’s order, the purchaser does not have to pay extra for it. If the weight of the delivered goods is less than the weight of the ordered goods, the difference between the paid and the actual price will be returned to the purchaser’s bank account from which the goods have been paid for or which is related to the debit or credit card used to pay for the goods, no later than within 7 (seven) working days after the delivery of the goods..

2.5. If the goods ordered by the purchaser are temporarily absent from the assortment and/or it is not possible to complete the order according to the ordered quantity, the seller has the right to replace the goods with equivalent ones, notifying the purchaser before final ordering. If the sale price of the replacement goods is lower than the price of the goods ordered by the purchaser, the seller shall return the difference between the sale price of the goods and the replacement goods to the purchaser within 7 (seven) working days after delivery of the goods. If the selling price of the replacement goods is higher than that ordered by the purchaser, then the difference between the selling price of the goods and the replacement goods is not payable by the purchaser.

3. Execution and payment of the order

3.1. To place an order, the purchaser must select suitable goods in the online store and place an order. The minimum cost of the order is 20 euros

3.2. Then the purchaser must select the place of execution of the order from the drop-down menu.

3.3. To confirm the order, the purchaser must click on the bank link through which they wish to pay for the selected goods. The bank link service is provided by Maksekeskus AS (maksekeskus.ee). The purchaser may pay via bank links (Swedbank, SEB, Luminor, LHV, Pocopay, Coop Pank) or by credit card (Maestro, Visa, Mastercard).

3.4. After payment of the purchase in the payment environment, an order confirmation will be sent to the e-mail address indicated by the purchaser. By sending an order confirmation to the purchaser’s e-mail address, the sales agreement is considered to be concluded.

3.5. NoBananas has the right to refuse to sell goods if the price or characteristics of the goods do not correspond to reality due to human error or technical problems in the system

4. Delivery of goods

4.1. Seller shall deliver the goods to the purchaser in the following locations:

The exact delivery area of the goods is published on the www.nobananas.ee website.

4.2. All purchases made before 20:00 will be delivered on the same day until 22:00. Purchases made after 20:00 to 00:00 will be delivered the next day.

4.3. Before reaching the purchaser’s location, the seller will contact the purchaser by telephone, coordinating the exact time of delivery.

4.4. If the purchaser does not answer the phone and/or does not guarantee the receipt of the goods when the seller first arrives at the purchaser’s location or the seller is unable to deliver the purchased goods to the purchaser at another agreed upon time, the seller has the right not to deliver the goods to the purchaser. In this case, the purchaser shall pay the seller the transport fee for the order in the amount of 5 (including VAT) euros, even if the free transport offer was valid at the time of the order.

The purchase amount, from which the transport fee of the order in the amount of on euros has been deducted, shall be returned by the seller to the purchaser’s bank account within 7 (seven) working days from the agreed delivery date.

4.5. If the seller fails to deliver the goods within the period specified in the order due to any circumstance arising from the seller, the seller shall immediately notify the purchaser thereof using the contact information provided in the order. The seller and the purchaser shall agree on a new delivery period. If the seller and the purchaser fail to agree on a new delivery time, the purchaser and the seller shall consider the sales agreement for a specific order terminated and the seller shall return the purchase amount to the purchaser within 7 (seven) days from the delivery date specified in the order.

4.6. Upon delivering the order from the seller to the purchaser, the purchaser undertakes to check the conformity and quality of the delivered goods. The purchaser undertakes to indicate the non-conformities with the order on the delivery note, which remains with the seller. Otherwise, the transfer shall be deemed to have been completed.

4.7. The risk of damage or loss of the goods passes to the purchaser upon receipt of the goods.

5. Withdrawal from the agreement

5.1. The purchaser has the right to withdraw from the sales agreement entered into in the online store and return the goods purchased from the online store within 14 (fourteen) days. The withdrawal period ends after 14 (fourteen) days from the date of the goods coming into the physical possession of the purchaser. In order to withdraw from the sales agreement and return the goods, the purchaser must submit a reasoned withdrawal application and send it by e-mail to maigo.vaakmann@nobananas.eu.

5.2. The right of withdrawal does not apply to goods (such as berries, fruits, etc.) which deteriorate or perish rapidly and on delivery of goods in packaging which are not suitable for return for health or hygiene reasons and which were opened after delivery.

5.3. The purchaser must return the goods specified in the withdrawal application no later than within 14 (fourteen) days of the submission of the withdrawal application. Goods (except goods not subject to the right of withdrawal) can be returned or sent by courier to: Peterburi tee 88a, Tallinn.

5.4. In the case of exercising the right of withdrawal, NoBananas will return to the purchaser all payments received from the purchaser, no later than 14 (fourteen) days from the day when NoBananas became aware of the purchaser’s decision to return the goods and the goods have been physically handed over to NoBananas. The cost of returning the goods is borne by the purchaser.

5.5. The returned goods must be free of defects, complete, in the original packaging and unused. If the returned goods, accompanying instructions and other documents and/or goods packaging have deteriorated due to circumstances for which the purchaser is responsible, NoBananas has the right to offset the decrease in the value of the goods with the amount paid by the purchaser.

6. Complaints, settlement of disputes and liability of parties

6.1. The subject of the NoBanana sales agreement is perishable goods. Therefore, when submitting complaints, please submit them no later than 4 (four) hours later by sending an e-mail to maigo.vaakmanm@nobananas.eu together with a description of the issue or call +372 58516487.

6.2. The purchaser has the right to contact the seller within 2 (two) months at the latest by sending an e-mail with the order number and a description of the problem to maigo.vaakmann@nobananas.eu or by calling +372 5851 6487. NoBananas shall reply to the complaint in writing or in a format which can be reproduced in writing within 15 (fifteen) days.

6.3. If goods bought from NoBananas store have defects for which the seller is liable, the online store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the seller shall refund the purchaser for all costs incurred under the agreement of sale.

6.4. The parties shall be liable to each other for the damage caused by the breach of the conditions under the conditions and to the extent provided by law.

6.5. The purchaser is responsible to NoBananas for the accuracy of the information provided by them and the consequences thereof.

6.6. NoBananas shall not be liable for any damage or delay in delivery of the goods caused to the purchaser if this has been caused by the fact that NoBananas was unable to influence the occurrence and of which occurrence NoBananas did not anticipate and could not foresee (force majeure).

6.7. Disputes arising between the seller and the purchaser shall be resolved by the parties through negotiation. If the agreement is not reached, the purchaser has the right to apply to the Consumer Protection Board (Pronksi 12, Tallinn 10117, http://www.tarbijakaitseamet.ee) and the Consumer Disputes Committee (Pronksi 12, Tallinn 10117, http://www.k komisjon.ee) for the out-of-court settlement of disputes or to the Harju County Court.

6.8. In addition to the above, the European Union’s electronic environment for resolving complaints against e-merchants is the ODR (Online Dispute Resolution) platform at http://ec.europa.eu/odr